Building Resilient Leadership Teams in Times of Uncertainty

Building Resilient Leadership Teams

In today’s fast-paced and ever-changing business landscape, building resilient leadership teams is more crucial than ever. In times of uncertainty, strong leadership becomes a beacon of stability and guidance for organizations. Resilient leadership is not only about weathering storms, but also about embracing change and driving growth. In this article, we will explore the importance of resilience in leadership and delve into strategies for nurturing and evaluating resilient leadership teams.

Understanding the Importance of Resilience in Leadership

Resilience in leadership is the ability to adapt, recover, and thrive in the face of adversity. It goes beyond mere survival; it entails bouncing back stronger and more determined than ever. In times of uncertainty, resilient leaders inspire and motivate their teams, instilling confidence and trust in the face of challenges. They embrace change as an opportunity for growth and navigate through obstacles with grace and determination.

Defining Resilience in the Context of Leadership

Resilient leadership is characterized by emotional intelligence, adaptability, and a growth mindset. Leaders who embody resilience are able to remain calm and composed under pressure, while effectively managing their own emotions and those of their team. They possess the ability to bounce back from setbacks, learn from failures, and persevere towards goals, even in the face of uncertainty.

The Role of Resilience in Overcoming Uncertainty

Uncertainty can create fear and anxiety within organizations, leading to decreased productivity and morale. Resilient leaders, however, have the power to turn uncertainty into an advantage. By fostering an environment of open communication and transparency, they create a sense of psychological safety where team members feel empowered to take risks and embrace change. Resilience enables leaders to navigate through ambiguity, make thoughtful decisions, and guide their teams towards success.

Moreover, resilient leaders understand the importance of self-care and well-being. They recognize that in order to effectively lead others, they must first take care of themselves. This means prioritizing their physical and mental health, setting boundaries, and practicing self-reflection. By investing in their own well-being, resilient leaders are better equipped to handle the challenges that come their way, and they can serve as role models for their teams.

Additionally, resilient leaders are skilled at building strong relationships and fostering a sense of community within their teams. They understand that a united and supportive team is better equipped to face adversity and overcome challenges. Resilient leaders actively encourage collaboration, open dialogue, and mutual respect among team members. They create a culture of trust and inclusivity, where everyone’s contributions are valued and acknowledged.

The Building Blocks of Resilient Leadership Teams

Building resilient leadership teams requires a strong foundation that fosters trust, encourages adaptability, and values open communication. Let’s explore these building blocks in detail:

Fostering Trust and Open Communication

Trust is the cornerstone of any successful team. Resilient leaders lead by example, fostering a culture of trust and open communication. They create an environment where team members feel safe to voice their opinions, share ideas, and even challenge the status quo. By building trust within their teams, resilient leaders ensure that everyone feels valued and supported, contributing to a stronger collective resilience.

Trust is not built overnight; it requires consistent effort and transparency. Resilient leaders invest time in building relationships with their team members, getting to know them on a personal level, and understanding their strengths and weaknesses. This deep level of understanding fosters trust and creates a sense of psychological safety within the team, where individuals feel comfortable taking risks and being vulnerable.

Encouraging Adaptability and Flexibility

In times of uncertainty, adaptability is key. Resilient leadership teams embrace change as an opportunity for growth and innovation. They encourage flexibility, empowering team members to embrace new challenges, learn new skills, and adapt their approaches. Resilient leaders promote a growth mindset, where failures are seen as learning opportunities and feedback is welcomed as a means for improvement.

Adaptability goes hand in hand with resilience. Resilient leaders understand that the ability to pivot, adjust, and innovate in the face of challenges is crucial for the long-term success of their teams. They create a culture that values experimentation and iteration, where trying new approaches and learning from mistakes is not only accepted but encouraged.

Strategies for Building Resilient Leadership Teams

Now that we understand the importance of resilience in leadership and the key building blocks of resilience, let’s explore some strategies for building resilient leadership teams:

Implementing Emotional Intelligence in Leadership

Emotional intelligence is a critical trait for resilient leaders. It involves being self-aware, empathetic, and able to manage emotions effectively. Resilient leaders understand their own emotions and those of their team members, enabling them to respond with empathy and understanding. By cultivating emotional intelligence, leaders can build stronger, more connected teams and navigate through uncertainty with grace.

Furthermore, emotional intelligence fosters a positive work environment where team members feel valued and understood. This leads to increased trust, collaboration, and overall team performance. Resilient leaders who prioritize emotional intelligence create a culture where open communication and mutual respect are the norm, laying a solid foundation for team resilience.

Promoting Continuous Learning and Growth

A growth mindset is essential for building resilient leadership teams. Resilient leaders encourage continuous learning and growth, both individually and as a team. They provide opportunities for professional development, offer constructive feedback, and promote a culture of continuous improvement. By fostering a love for learning and embracing change, resilient leaders and their teams stay ahead of the curve and adapt to any situation.

Moreover, promoting continuous learning and growth not only enhances individual skills but also strengthens the team’s collective capabilities. When team members are encouraged to expand their knowledge and skills, they become more adaptable and innovative, ready to tackle challenges with creativity and resilience. This focus on growth creates a dynamic and forward-thinking team that thrives in the face of adversity.

Nurturing Resilience in Times of Uncertainty

Nurturing resilience within leadership teams is an ongoing process. Resilient leadership involves leading with empathy and maintaining a positive mindset. Let’s explore these aspects in more detail:

Leading with Empathy and Understanding

Resilient leaders understand that times of uncertainty can be challenging for their teams. By leading with empathy, they create an environment where team members feel heard, supported, and valued. They take the time to understand individual concerns, provide guidance, and offer reassurance. Leading with empathy fosters trust, strengthens relationships, and ultimately builds a more resilient team.

Empathy in leadership goes beyond just understanding the emotions of team members. It involves actively listening, showing genuine care, and taking meaningful action to support those in need. Resilient leaders not only empathize with their team but also empower them to navigate through difficult times by providing resources, training, and emotional support.

Maintaining Positivity and Optimism Amidst Challenges

Positivity and optimism are powerful tools in times of uncertainty. Resilient leaders cultivate a positive mindset, focusing on possibilities rather than obstacles. They communicate a clear vision, emphasizing the opportunities that lie within challenges. By maintaining a positive outlook, resilient leaders inspire their teams to stay motivated, persevere, and overcome any obstacles that come their way.

Optimism in leadership is not about ignoring the challenges or pretending everything is perfect. It’s about acknowledging the difficulties while choosing to focus on solutions and growth. Resilient leaders lead by example, demonstrating resilience in the face of adversity and showing their teams that setbacks can be overcome with a positive attitude and a proactive approach.

Evaluating the Effectiveness of Resilient Leadership Teams

Measuring the effectiveness of resilient leadership teams is essential to ensure continuous improvement. Let’s explore two key aspects of evaluation:

Measuring Team Performance in Times of Uncertainty

When evaluating the effectiveness of resilient leadership teams, it is important to consider team performance in times of uncertainty. Key performance indicators can include adaptability, decision-making under pressure, and team cohesion. By measuring team performance, organizations can identify areas of strength and opportunities for growth, allowing them to support and further develop resilient leadership teams.

For example, in times of crisis, such as the recent global pandemic, resilient leadership teams have been put to the test. These teams have had to navigate through unprecedented challenges, making critical decisions that impact the entire organization. By evaluating their performance during these uncertain times, organizations can gain valuable insights into the effectiveness of their leadership teams.

One aspect to consider when measuring team performance is adaptability. Resilient leadership teams that can quickly adjust their strategies and plans in response to changing circumstances demonstrate their ability to thrive in uncertainty. This adaptability can be measured by evaluating how well teams have responded to unexpected events, implemented contingency plans, and maintained a sense of direction amidst chaos.

Another important performance indicator is decision-making under pressure. Resilient leadership teams must be able to make sound decisions even when faced with limited information and high-stakes situations. By evaluating the quality and timeliness of the decisions made by these teams during times of uncertainty, organizations can assess their effectiveness in navigating through crises.

Lastly, team cohesion plays a crucial role in the effectiveness of resilient leadership teams. When faced with adversity, teams that are united and work collaboratively are better equipped to overcome challenges. By evaluating the level of cohesion within leadership teams, organizations can identify any gaps or areas for improvement in communication, trust, and collaboration.

Assessing the Impact of Resilient Leadership on Organizational Success

The impact of resilient leadership goes beyond individual teams; it influences organizational success as a whole. By assessing the impact of resilient leadership on key organizational metrics such as employee satisfaction, productivity, and innovation, organizations can gain insights into the effectiveness of their leadership teams. This evaluation allows organizations to make informed decisions, invest in leadership development, and drive overall success.

Resilient leadership teams have a direct impact on employee satisfaction. When employees see their leaders effectively navigating through challenging times, it instills a sense of confidence and trust in the organization. This, in turn, leads to higher levels of employee satisfaction and engagement. By evaluating employee satisfaction levels and comparing them to the performance of resilient leadership teams, organizations can determine the extent to which their leaders are positively influencing the workforce.

Productivity is another key metric that can be assessed to evaluate the impact of resilient leadership. Resilient leaders are able to inspire and motivate their teams, even in the face of adversity. This can result in increased productivity and efficiency within the organization. By measuring productivity levels and analyzing the correlation with the presence of resilient leadership teams, organizations can determine the extent to which their leaders are driving performance.

Innovation is also closely tied to the effectiveness of resilient leadership. Resilient leaders encourage a culture of creativity, adaptability, and continuous improvement. They foster an environment where new ideas are welcomed and experimentation is encouraged. By evaluating the level of innovation within an organization and its connection to the presence of resilient leadership teams, organizations can gauge the impact of their leaders on driving innovation and staying ahead in a rapidly changing world.

Building resilient leadership teams in times of uncertainty is a journey that requires dedication and a commitment to growth. By understanding the importance of resilience in leadership, implementing strategies to foster resilience, and nurturing resilience within teams, organizations can navigate through uncertainty with confidence and achieve long-term success. Through continuous evaluation and improvement, resilient leadership becomes a cornerstone of organizational resilience and growth.

As you strive to build and nurture resilient leadership teams within your organization, the expertise of Jennings Executive Search can be an invaluable asset. With our vast experience in filling senior-level roles, including those pivotal to developing robust strategies in pricing and leadership, we understand the importance of resilience in today’s uncertain business climate. Discover how Jennings Executive can help you secure the leaders who will steer your organization towards success in challenging times. Learn More about our approach and the high-impact roles we’ve recently filled.

About Jennings Executive Search

Jennings Executive Search is a premier executive recruiting firm specializing in connecting top-tier talent with leading companies in private equity, finance, pricing strategy, and consulting sectors. With a deep understanding of the nuanced needs of these industries, Jennings Executive Search stands out for its ability to source candidates who not only meet but exceed expectations.

Whether you are looking to build a robust team, find a transformative leader, or gain insights into talent trends in your industry, Jennings Executive Search is your trusted partner. Connect with us to discover how we can help elevate your organization’s talent strategy and drive success.

Kerry Ward

Director of Strategic Operations

Kerry is the Director of Strategic Operations at Jennings Executive Search. Starting her career with a boutique bank management consulting firm specializing in revenue enhancement and regulatory compliance, her engagements with financial institutions within all 12 Federal Reserve Districts propelled her interest for blending client interaction and strategic financial operations. She later transitioned to tax consulting and wealth management becoming registered with FINRA and the SEC and becoming licensed in insurance. Moving into a big four investment bank, and working in a boutique ultra high net worth investment advisory firm, her history spans various aspects of capital markets – both public and private.


Here at Jennings Executive Search, Kerry applies her two decades of experience along with her knack for interpersonal communications in aligning the interest of all stakeholders. Joining the team was a natural return to a highly specialized firm where she can work across all business functions using her energetic candor, enthusiasm for growth and improving processes while fostering relationships with our clients to reach their talent development and overall strategic growth goals.


Kerry graduated with a Bachelor of Business Administration degree from Georgia State University, and earned her MBA in Finance. Outside of the Jennings office, she enjoys traveling with her family for outdoor music festivals, golf and sports.

Daniel Wilkinson

Vice President of Strategic Initiatives & Client Success

DANIEL WILKINSON IS THE VICE PRESIDENT OF STRATEGIC INITIATIVES & CLIENT SUCCESS. HE BRINGS OVER TWO DECADES OF EXPERIENCE IN COMMERCIAL AND PRICING STRATEGY, HAVING HELD KEY LEADERSHIP ROLES AT DELTA AIR LINES AND DELTA VACATIONS. HIS CAREER IS MARKED BY A PROVEN TRACK RECORD IN DRIVING SIGNIFICANT BUSINESS TRANSFORMATION THROUGH INNOVATIVE DATA-DRIVEN STRATEGIES, CROSS-FUNCTIONAL TEAM LEADERSHIP, AND ENHANCED PROFITABILITY. DAN’S EXPERTISE IS IN HIS ABILITY TO INTEGRATE DATA ANALYTICS WITH STRATEGIC PLANNING, ENABLING ORGANIZATIONS TO OPTIMIZE THEIR REVENUE MANAGEMENT AND PRICING STRATEGIES IN DYNAMIC MARKET ENVIRONMENTS.

AT DELTA VACATIONS, DAN SERVED AS VICE PRESIDENT OF STRATEGIC BUSINESS/IT PLANNING & REVENUE MANAGEMENT, WHERE HE SUCCESSFULLY LED TEAMS IN DELIVERING SCALABLE TECHNOLOGY SOLUTIONS, DEFINING GO-TO-MARKET STRATEGIES AND DRIVING SIGNIFICANT INCREMENTAL REVENUE AND PROFIT.

DAN RECEIVED A BACHELOR OF SCIENCE FROM TAYLOR UNIVERSITY AND AN MBA WITH A FINANCE CONCENTRATION FROM EMORY UNIVERSITY’S GOIZUETA BUSINESS SCHOOL.

Brian Banister

EXECUTIVE RECRUITER

BRIAN BANISTER IS AN EXECUTIVE RECRUITER AT JENNINGS EXECUTIVE SEARCH. BRIAN HAS A BROAD RANGE OF EXPERIENCE, HAVING WORKED IN STRATEGY & CORPORATE DEVELOPMENT, FINANCIAL PLANNING & ANALYSIS, AND PUBLIC ACCOUNTING ROLES FOR LEADING COMPANIES AND CLIENTS IN THE HOSPITALITY, REAL ESTATE, MANAGEMENT CONSULTING, AND TECHNOLOGY, MEDIA, AND TELECOM (TMT) SECTORS. HE BEGAN HIS CAREER AT DELOITTE & TOUCHE, WORKING AS A LICENSED CPA. AFTER DELOITTE, BRIAN PIVOTED INTO CORPORATE FINANCE, WHERE HE HELD POSITIONS IN STRATEGY & CORPORATE DEVELOPMENT AT INTERCONTINENTAL HOTELS GROUP (IHG) AND COX COMMUNICATIONS, AS WELL AS AN FP&A ROLE AT BOSTON CONSULTING GROUP (BCG). THESE ROLES ALLOWED BRIAN TO GAIN VALUABLE EXPOSURE IN AREAS LIKE CLIENT SERVICES, STRATEGIC CONSULTING & PLANNING, FINANCIAL ANALYSIS, AND M&A AND INVESTMENT ACTIVITY.

BRIAN’S EDUCATION INCLUDES BOTH A MASTER OF ACCOUNTANCY DEGREE AND A BACHELOR OF BUSINESS ADMINISTRATION IN ACCOUNTING FROM THE UNIVERSITY OF GEORGIA.

Lori Shad

EXECUTIVE RECRUITER

DRIVING TRANSFORMATION THROUGH PEOPLE IS OUR MISSION AND LORI’S PASSION AS AN EXECUTIVE RECRUITER WITH JENNINGS EXECUTIVE SEARCH. SHE CONDUCTS THOROUGH RESEARCH ON EACH ROLE AND BUILDS STRONG RELATIONSHIPS WITH CANDIDATES TO HELP CONNECT PROFESSIONALS WITH THEIR NEXT GREAT OPPORTUNITY. LORI SPENT 22 YEARS AT A FORTUNE 500 INSURANCE COMPANY IN PRODUCT MANAGEMENT, SALES/BUSINESS CONSULTING, AND RECRUITING ROLES. SHE USES THIS EXPERIENCE AS SHE SEARCHES FOR THE BEST TALENT TO HELP DRIVE CLIENT SUCCESS FORWARD. SHE’S FOCUSED ON DELIVERING RESULTS AND GETS THERE THROUGH EFFICIENCY AND TENACITY WITH AN EMPATHETIC, COMPASSIONATE, FUN, GENUINE, AND POSITIVE APPROACH. SHE HAS BEEN INSTRUMENTAL IN HELPING CLIENTS ACHIEVE BUSINESS OBJECTIVES THROUGH UNDERSTANDING NEEDS, CREATING INDIVIDUAL, DATA-DRIVEN SOLUTIONS, AND SOLVING PROBLEMS, AS WELL AS POSITIVE RELATIONSHIP BUILDING AND TEAMWORK.

LORI GRADUATED WITH A BACHELOR OF SCIENCE DEGREE FROM THE UNIVERSITY OF GEORGIA.

Justin Graves

EXECUTIVE RECRUITER

JUSTIN GRAVES IS AN EXECUTIVE RECRUITER AT JENNINGS EXECUTIVE SEARCH.

JUSTIN HAS A VARIETY OF EXPERIENCES WORKING WITHIN PUBLIC AND INDUSTRY ACCOUNTING. HE BEGAN HIS CAREER WITH PATHSTONE FAMILY OFFICE PREPARING TAX RETURNS FOR HIGH NET WORTH INDIVIDUALS AND CORPORATIONS IN THE ATLANTA AREA. IN JANUARY 2015, HE JOINED COHNREZNICK, LLP, A TOP 10 PUBLIC ACCOUNTING FIRM, IN AUDIT & ASSURANCE WORKING PRIMARILY IN THE COMMERCIAL REAL ESTATE AND HOUSING MARKET. PRIOR TO JOINING JENNINGS EXECUTIVE SEARCH, JUSTIN WORKED AT A FAST GROWING TECHNOLOGY COMPANY, SS&C TECHNOLOGIES, WHERE HE WORKED IN THE REAL ASSETS DEPARTMENT DOING FUND ADMINISTRATION.

JUSTIN GRADUATED WITH A BACHELORS OF SCIENCE DEGREE IN ACCOUNTANCY FROM OGLETHORPE UNIVERSITY.

Justin Jennings

EXECUTIVE RECRUITER

JUSTIN JENNINGS IS AN EXECUTIVE RECRUITER AT JENNINGS EXECUTIVE SEARCH. HE COMES FROM THE HEALTHCARE INDUSTRY WITH 15 YEARS OF MEDICAL SALES EXPERIENCE. HE ATTRIBUTES HIS SUCCESS IN SALES TO LISTENING AND LEARNING FROM HIS CUSTOMERS AND ENJOYS THE PROCESS OF SOLVING PROBLEMS. HE IS SKILLED AT DEVELOPING THE RIGHT ACTION PLAN FOR EACH OF HIS CLIENT’S UNIQUE NEEDS AND COMMITTED TO HELPING THEM CHOOSE THE BEST SOLUTION. JUSTIN HAS TAKEN HIS SPIRIT AND PASSION FOR SELLING TO THE WORLD OF RECRUITING. HE HAS A GOAL OF SURPASSING HIS CLIENT’S EXPECTATIONS AND ASSISTING THEM WITH TALENT ACQUISITION.

JUSTIN GRADUATED WITH A BACHELOR OF SCIENCE IN MANAGEMENT FROM GEORGIA INSTITUTE OF TECHNOLOGY. WHEN NOT AT WORK, YOU CAN FIND HIM ON HIS MOUNTAIN BIKE, THE GOLF COURSE, OR SKIING OUT WEST IN THE WINTERS.

Chip Locke

PRACTICE LEAD, TECHNOLOGY RECRUITING

CHIP LOCKE IS THE TECHNOLOGY RECRUITING PRACTICE LEAD FOR JENNINGS EXECUTIVE SEARCH. CHIP BRINGS 15 YEARS OF EXPERIENCE IN TECHNOLOGY AND RECRUITING INCLUDING HANDS-ON WORK AS A SOFTWARE DEVELOPER AND BIG 4 SYSTEMS CONSULTANT. HE IS A TRUSTED CIO ADVISOR WITH EXPERIENCE ACROSS INDUSTRY VERTICALS AND A DEEP UNDERSTANDING OF TECHNOLOGY PLATFORMS AND THE FUNCTIONAL AREAS OF DELIVERY THAT ENABLE BUSINESS OPERATIONS. HIS EXPERIENCE INCLUDES RECRUITING EXECUTIVES AND COLLABORATING ON STRATEGIC PLANNING AND IMPLEMENTATION OF IT ORGANIZATIONS.

HIS CLIENT SUCCESS STORIES CAN BE FOUND AT COMPANIES RANGING IN SIZE FROM STARTUP TO FORTUNE 500 ACROSS AVIATION, ENERGY, FINANCE, HEALTHCARE, TECH, MANUFACTURING, RETAIL AND TELECOMMUNICATIONS. CHIP GRADUATED FROM THE UNIVERSITY OF GEORGIA WITH A BACHELOR OF BUSINESS ADMINISTRATION DEGREE IN MANAGEMENT INFORMATION SYSTEMS.

Brian Gelfand

PARTNER

BRIAN GELFAND IS A PARTNER AT JENNINGS EXECUTIVE SEARCH. HE BEGAN HIS CAREER AT DELOITTE & TOUCHE IN AUDIT AND ENTERPRISE RISK SERVICES, WITH A FOCUS ON THE FINANCIAL SERVICES AND REAL ESTATE INDUSTRIES. AT DELOITTE, BRIAN GAINED VALUABLE CORPORATE EXPERIENCE WORKING WITH A MULTI-BILLION DOLLAR PUBLIC MORTGAGE SERVICING CORPORATION, AND A NOT-FOR-PROFIT FOUNDATION WITH OVER $10 BILLION IN ASSETS. BRIAN PASSED THE CPA EXAM BUT ULTIMATELY DECIDED ASSISTING CLIENTS WITH THEIR PEOPLE STRATEGIES WAS HIS PASSION.

BRIAN’S EDUCATION INCLUDES A MASTER OF ACCOUNTANCY FROM KENNESAW STATE UNIVERSITY AND A BACHELOR OF BUSINESS ADMINISTRATION IN ACCOUNTING FROM GEORGIA COLLEGE & STATE UNIVERSITY

Jon Jennings

FOUNDER / MANAGING PARTNER

JON JENNINGS IS THE FOUNDER AND MANAGING PARTNER OF JENNINGS EXECUTIVE SEARCH. ESTABLISHED IN 2014, HIS VISION WAS TO SHAPE A FIRM ANCHORED IN TRANSPARENCY AND VALUE CREATION. OVER THE YEARS, JON HAS HAD THE DISTINCT OPPORTUNITY TO ENGAGE WITH AND LEARN FROM LEADING INDUSTRY EXECUTIVES, GLEANING INSIGHTS FROM THEIR EXPERIENCES AND COMBINING THIS KNOWLEDGE WITH THOROUGH RESEARCH. THIS HAS EQUIPPED HIM TO OFFER A DEEPER, MORE STRATEGIC PERSPECTIVE ON ORGANIZATIONAL DESIGN AND TALENT IDENTIFICATION. WITH AN INITIAL FOCUS IN FINANCE, THROUGH JON’S LEADERSHIP THE FIRM HAS PIVOTED INTO BROADER COMMERCIAL AND TECHNICAL STRATEGIES AS WELL AS PROFESSIONAL SERVICES.

TOGETHER WITH HIS EXPERIENCED TEAM OF EX-CONSULTANTS AND INDUSTRY PROFESSIONALS, JON COLLABORATES WITH PREMIER CONSULTING FIRMS TO ENHANCE THEIR PRACTICES. SIMULTANEOUSLY, HE ASSISTS PRIVATE EQUITY GROUPS AND THEIR PORTFOLIO COMPANIES IN REFINING AND FORTIFYING THEIR COMMERCIAL AND FINANCIAL STRATEGIC OPERATIONS.

THE CULMINATION OF THESE EFFORTS IS A BOUTIQUE FIRM THAT INC.COM CELEBRATED AS ONE OF THE COUNTRY’S FASTEST-GROWING COMPANIES. BETWEEN 2019 AND 2022, THE COMPANY WITNESSED A STAGGERING GROWTH RATE OF NEARLY 600%.